Support

Payments

Which payment methods do you accept?
Payment Options & Information Jomashop accepts credit cards, Paypal, Amazon Pay, Visa Checkout and wire transfers, as well as other options. NOTE - Jo...
Does Jomashop offer any coupons/promo codes?
To see what coupons and promo codes Jomashop.com offers, click here
What is Financing Via Affirm?
Pay over time, on your terms. Buy with Affirm - and pay off your purchase in easy, fixed monthly payments. Rates from 10-30% APR (Finance up to $17,5...
Does Jomashop offer a student discount?
Does Jomashop offer a student discount? To see Jomashop's student discount, click here

Shipping Options / Policies
Shipping Guide Jomashop will gladly pay for free Ground shipping for every order valued over $100 via FedEx, UPS or USPS depending on the order. Howev...
Do you ship internationally?
International Shipping Online Payment International orders can be processed online and paid with Visa, MasterCard, Discover, or American Express. Inter...
Extend Shipping Protection
Extend Shipping ProtectionIf your Jomashop package is lost, stolen, or damaged during delivery, Extend will replace it. Why Add Extend Shipping Protect...

How to change/reset my password
Here are the instructions on how to reset your password: Click Sign In or Click the My Account Icon Enter your email in the email box and click Conti...
I cannot log in/sign in
If you're having trouble signing in to Jomashop, you may be entering incorrect account information. Here are some things to check if you cannot log in:...

Where can I get a Jomashop Gift Card?
Jomashop Gift CardTo purchase a Jomashop gift card click here

What is your Returns and Exchanges Policy
Returns & Exchanges Policy Obtaining an RMA Number To return an item, you need to obtain a Return Merchandise Authorization (RMA) number. You can reque...
Trade In Your Watch
Trade In Your Watch To trade in your watch for Jomashop store credit click here and fill out the form
Start a Return - Returns Center
Repair center (request a repair)
Jomashop maintains a state-of-the-art on-site repair/watch repair center staffed by professional watch smiths, horologists and technicians. We provide ...

I am a tax exempt buyer, how can I submit documentation so that I do not get charged sales tax?
Buyer Exemption program for sales tax: If you are a tax-exempt buyer, we have a buyer exemption system that allows you to submit sales tax exemption ce...
Can you size my watch before/after shipping it?
Can you size my watch before/after shipping it?Unfortunately, we do not provide a watch sizing server. To avoid sizing and possibly damaging the watch ...
Where is my order?
Order Information Looking to view or track your order? click here To learn more about Order Processing click here To learn more about Order Changes & C...
How long does it take for my order to process?
Order Processing Orders received before 1:30 PM Eastern Standard Time will be processed within the same business day, provided that the goods are in st...
What is the Status / Tracking Number for my order?
You can track your order using one of the following methods: Using the Order Status Checker If you have your order number, you can use our Order Stat...
When will my order ship?
Order Processing Guidelines At Jomashop.com, we strive to ensure that your orders are processed and shipped out as quickly and efficiently as possibl...

What is Jomashop.com?
About Jomashop Established in 1999, Jomashop is a leading online luxury discounter offering a wide range of products including watches, fragrances, han...
Are your watches authentic?
Guaranteed Authenticity: All products sold on Jomashop.com are 100% authentic guaranteed. Jomashop.com purchases its inventory via authorized dealers o...
Do you give a warranty with the watch?
Product Warranty Jomashop warranties are now automatically registered when you purchase a watch. Manufacturer warranties (companies listed below) may s...
Affiliate Program
Sell Products, Earn Cash, it’s that easy! Jomashop Affiliate Program - Commission Junction Jomashop is a leading luxury and fashion discount retail...
Customer survey sweepstakes rules
Official Jomashop.com Customer Survey Sweepstakes Rules 1. NO PURCHASE IS NECESSARY TO ENTER OR WIN. The Jomashop.com Customer Survey Sweepstakes (the ...
Sell Us Your Watch: Buy-Back Program
To see the value you can get for your watch on select brands click here and fill out the form