Support

Payments

Which payment methods do you accept?
Payment Options & InformationJomashop offers a variety of payment methods to ensure that our customers have a convenient and hassle-free shopping exper...
Does Jomashop offer any coupons/promo codes?
Jomashop is dedicated to delivering exceptional value on luxury goods, ensuring our customers enjoy the finest offerings at the most competitive prices...
What is Financing Via Affirm?
Pay over time, on your terms. Buy with Affirm - and pay off your purchase in easy, fixed monthly payments. Rates from 0-36% APR (Finance up to $20,0...

Shipping Options / Policies
Shipping Guide Jomashop will gladly pay for ground shipping on every order valued over $100 within the United States. However, should you return an it...
Do you ship internationally?
International ShippingOnline PaymentInternational orders can be processed online and paid with Visa, MasterCard, Discover, or American Express. Interna...
Extend Shipping Protection
Extend Shipping ProtectionIf your Jomashop package is lost, stolen, or damaged during delivery, Extend will replace it. Why Add Extend Shipping Protect...

How to change/reset my password
Here are the instructions on how to reset your password: Click Sign In or Click the My Account Icon Enter your email in the email box and click Conti...
I cannot log in/sign in
If you're having trouble signing in to Jomashop, you may be entering incorrect account information. Here are some things to check if you cannot log in:...

Where can I get a Jomashop Gift Card?
Jomashop Gift CardTo purchase a Jomashop gift card click here

What is your Returns and Exchanges Policy
Returns & Exchanges PolicyObtaining an RMA NumberTo return an item, you need to obtain a Return Merchandise Authorization (RMA) number. You can request...
Trade In Your Watch
Trade In Your Watch To trade in your watch for Jomashop store credit click here and fill out the form
Start a Return - Returns Center
Obtaining an RMA Number To return an item, you need to obtain a Return Merchandise Authorization (RMA) number. You can request an RMA number online th...
Repair center (request a repair)
Jomashop maintains a state-of-the-art on-site repair/watch repair center staffed by professional watch smiths, horologists and technicians. We provide ...

I am a tax exempt buyer, how can I submit documentation so that I do not get charged sales tax?
Jomashop's Buyer Exemption Program for Sales Tax If you are a tax-exempt buyer, Jomashop offers a buyer exemption system that allows you to submit sale...
Can you size my watch before/after shipping it?
Can you size my watch before/after shipping it?Unfortunately, we do not provide a watch sizing server. To avoid sizing and possibly damaging the watch ...
Where is my order?
Order InformationNeed help with your order? Use the links below to check your order status, learn how long processing may take, or find out whether you...
How long does it take for my order to process?
Order Processing Orders received before 1:30 PM Eastern Standard Time will be processed within the same business day, provided that the goods are in st...
What is the Status / Tracking Number for my order?
You can track your order using one of the following methods: Using the Order Status Checker If you have your order number, you can use our Order Stat...
When will my order ship?
Order Processing Guidelines At Jomashop.com, we strive to ensure that your orders are processed and shipped out as quickly and efficiently as possibl...

Watch Brands with Manufacturers Guarantee
If your watch brand is not listed below, please submit a warranty request through our Customer Service Center for email support: https://www.jomashop....
Need More Help?
Need more help?Get in touch with our customer service team through any of these options: Dial (877) 834-1434 for customer service. Our phone hours are ...
What is Jomashop.com?
About JomashopEstablished in 1999, Jomashop is a leading online destination for luxury at exceptional value. We offer an extensive selection of watches...
Are your watches authentic?
Guaranteed Authenticity: All products sold on Jomashop.com are 100% authentic guaranteed. Jomashop.com purchases its inventory via authorized dealers o...
Do you give a warranty with the watch?
Product WarrantyJomashop warranties are now automatically registered when you purchase a watch. Manufacturer warranties (companies listed below) may st...
Affiliate Program
Sell Products, Earn Cash, it’s that easy! Jomashop Affiliate Program - Commission Junction Jomashop is a leading luxury and fashion discount retail...

Jomashop Loyalty Program Overview
Jomashop Loyalty ProgramThe Jomashop Loyalty Program allows customers to earn Joma Cash (promotional cashback) for purchases made through the Jomashop ...

Prescription Glasses & Lenses
Prescription Glasses & Lenses – General InformationPrescription glasses are customized products made specifically to your prescription details. Please ...