Shipping Guide

Jomashop will gladly pay for free Ground shipping for every order valued over $100 via FedEx, UPS or USPS depending on the order. However, should you return an item, the cost of shipping will be deducted from your total refund. Every item shipped out of our warehouse is fully insured by FedEx, UPS or USPS. Orders outside the 48 continental States require Second Day or Next Day Air service. APO or FPO address requires United States Postal Service Shipment (USPS) Option. Delivery time via Ground can range from 1 to 6 business days. Please view the provided map for transit time estimation. All items are shipped insured. Note that air and ground shipping times are measured in business days. Next Day Saturday delivery option is available only in the United States.

You will receive a shipping tracking number via email when your order is shipped from our warehouse. 

• UPS tracking info is available online here. 
• United States Postal Service shipments can be tracked here.
• FedEx shipments can be tracked here.
• DHL shipments can be tracked here.

Free Shipping

Orders that qualify for free shipping promotions will be shipped at no cost to you via ground delivery. We do reserve the option of determining the specific shipping method.

Returns

Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective will be deducted from any refunds given.

Insurance

Jomashop provides insurance coverage for every item we ship out. Note: You may be asked to sign for the package upon delivery.

Domestic Shipping Outside the Contiguous

Orders destined for delivery in the United States, however, outside of the 48 Contiguous States (eg; Hawaii, Alaska, APO, and FPO addresses) will be shipped via ground delivery. APO or FPO strictly require us to ship via the US Postal Service.

Ground & Standard Delivery Times

Additional Shipping Options

• Ground Residential / Commercial: Free on all orders over $100.00 USD / $5.99 USD For Orders Under $100.00
• UPS/FedEx 2 Day Shipping (only for domestic U.S. orders): $14.99 USD
• UPS/FedEx 1 Day Shipping (only for domestic U.S. orders): $29.99 USD
• UPS Next Day AM (only for domestic U.S. orders): $59.99 USD
• UPS Saturday Delivery (only for domestic U.S. orders): $59.99 USD
• International Shipping via UPS/USPS/DHL: Costs calculated at checkout

Shipping Restrictions

• UPS does not deliver to PO Boxes, APO, or FPO addresses. Please select the United States Postal option for APO and FPO addresses.
• Air and ground shipment time frames are in business days only, and exclude weekends and/or holidays.
• Weekend deliveries are valid only if; the Next Day Air Saturday delivery option is selected, and the package will be shipped to a domestic location.

Shipping and Delivery Problems

If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Please contact Jomashop to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Jomashop, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, Jomashop will gladly refund your original payment.

If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact Jomashop to make any necessary corrections. Product discrepancies not notified to Jomashop within 5 days may not be eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items. For help with international shipping, please read our International Shipping Issues section. Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs of the discrepant item(s) to help us better assist you.

Packaging

In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. Jomashop reserves the right to replace the original packaging of products sold herein. Jomashop cannot guarantee a replacement of the manufacturer’s original packaging.

International Shipping

Online Payment

International orders can be processed online and paid with Visa, MasterCard, Discover, or American Express. International shipping charges will be calculated during checkout.

Verification

All online international orders are verified through the Jomashop.com payment system to accommodate our international cardholders. Please note that your order may be subject to additional verification of address or product availability. If more information is needed, you will be contacted by a customer service representative. You will receive a second email as soon as your order has been verified and processed. To expedite the processing of your order, please be available at the phone number or email address you provided so that we are able to contact you. If our verification department is unable to reach you, your order may be delayed. If your order is not approved, you will be notified of your canceled order status via email.

Wire Transfer Payment

In addition to credit card payments, Jomashop.com also accepts international orders via wire transfer. Wire transfer orders must be submitted via email and processed manually. When sending Jomashop.com an international wire transfer payment, please make sure to pay all fees associated with your wire transfer (contact your bank for fee details). Jomashop.com will email you a list of wire transfer instructions after an invoice is generated in our system and an order total is confirmed.

Duty and Shipping

Most international orders are subject to Customs Duty and Tax regulations specified by the designated country and are the sole responsibility of the customer. You may contact your local customs office for details. All APO/FPO addressed packages will ship via USPS.

The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes the (name of eTailer/supplier) to import the goods on his behalf. Further, the consignee/buyer agrees that (name of the eTailer/supplier) may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods. 

Shipping Problems

If an international order is received damaged or not received at all, an insurance claim must be initiated and finalized before customer compensation or product replacement is executed by Jomashop. If the item is received damaged, please contact Jomashop within five business days of delivery to conduct a claim. Please hold onto your shipping box because our insurance company may want to inspect it. If the item is not received at all, we are required to wait 45 days after the shipment date to conduct an insurance claim.

Fragrances 
As of March 2024, Jomashop.com ships fragrances only to the United States and Canada. We hope to expand our shipping options for fragrances in the near future. Stay tuned! 

Extend Shipping Protection

If your Jomashop package is lost, stolen, or damaged during delivery, Extend will replace it.

Why Add Extend Shipping Protection?

Stop planning your day around a delivery. Extend offers 24/7 online support and hassle-free replacements without any additional fees in case your package is lost, damaged, or stolen.

What are the benefits of Extend Shipping Protection?

With Extend Shipping Protection, you’re protected against package loss, damage, and theft. 

• No more stressing around package delivery.
• Hassle-free service request process, with most issues processed in minutes.
• 24/7 online service via Extend’s virtual service request specialist, Kaley.
• No surprise fees.

How do I purchase Extend Shipping Protection?

After you add an eligible Jomashop product to your cart, you will have the option to add Extend Shipping Protection during checkout. Available for U.S. customers only.

How do I submit an Extend service request?

Simply contact Extend online or by phone at (877) 248-7707. If your request is approved, Extend will replace your product on behalf of Jomashop. You will receive a store credit or gift card for the value of the product plus shipping costs and taxes so you can order a replacement product quickly. In some cases, the replacement product will be shipped directly to you by Jomashop.

For more details read Extend’s Shoppers Guide to Shipping Protection.