Orders
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I am a tax exempt buyer, how can I submit documentation so that I do not get charged sales tax?
Jomashop's Buyer Exemption Program for Sales Tax If you are a tax-exempt buyer, Jomashop offers a buyer exemption system that allows you to submit sale...
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Can you size my watch before/after shipping it?
Can you size my watch before/after shipping it?Unfortunately, we do not provide a watch sizing server. To avoid sizing and possibly damaging the watch ...
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Where is my order?
Order Information Looking to view or track your order? click here To learn more about Order Processing click here To learn more about Order Changes & C...
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How long does it take for my order to process?
Order Processing Orders received before 1:30 PM Eastern Standard Time will be processed within the same business day, provided that the goods are in st...
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What is the Status / Tracking Number for my order?
You can track your order using one of the following methods: Using the Order Status Checker If you have your order number, you can use our Order Stat...
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When will my order ship?
Order Processing Guidelines At Jomashop.com, we strive to ensure that your orders are processed and shipped out as quickly and efficiently as possibl...
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Edit or Cancel an order
Order Changes & Cancellations You will receive an order confirmation via email after placing an order. If there are any discrepancies with your order, ...
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Order Verification
Order Verification In order to verify your order, we require your billing address, which should match the address where your bank statements and monthl...
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Didn't Receive an Item
What to do if your package is showing as delivered but you can't find it.Before contacting Jomashop, please: Verify the shipping address Look for a not...
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What is considered a "Special Order"?
Special Orders Select items sold on Jomashop.com may be considered a "Special Order" and subject to a limited return policy. A "Special Order" may be: ...
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What to do if there is a discrepancy with your order.
What to do if there is a discrepancy with your order If you notice any discrepancies with your order, or if you receive the wrong item, please contact ...