How to change/reset my password

How to change/reset my password

If you have attempted to log in several times and were unsuccessful please visit the I cannot log in/sign in article

If you still cannot log in here are the instructions on how to reset your password:

1. Enter your email in the My Account bar 
2. Click on the Forgot password? link underneath the email address field
3. Click on the Reset Password button
4. If you have an associated account with Jomashop, you will then receive an email to reset the password (to the email you entered) 
   • If you do not receive the reset your password email:
     1. Please check that the correct email was entered
     2. Please check the Spam/Junk mail folder in your email
     3. If you still did not receive the reset a password email after an hour of attempting to reset the password, please contact customer service below
5. After receiving the email, click on the link to reset your password in the email (this should open up a window in your browser)
6. You have now been redirected to the Reset a Password page. Please enter your New Password, then confirm your new password in the password fields below
7. You should now be redirected to the Log In or Register page.

Need more help?

Get in touch with our customer service team through any of these options:

• Dial (877) 834-1434 for customer service. Our phone hours are 9:00AM - 6:00PM ET (Monday - Thursday) and 9:00AM - 3:00PM ET on Fridays. 
• Engaging in live chat with our team via this link
• Visiting our Customer Service center for email support.