Order Processing
Orders with Standard Shipping placed before 1:30 PM Eastern Time on a business day will be processed the same day and shipped out within 1–2 days, provided that the ordered goods are in stock and customer identification is verified.
Express orders received by 3:00 PM Eastern Time Monday through Thursday, or by 1:30 PM Eastern Time on Friday, will be processed and shipped the same business day, provided that the goods are in stock and customer identification is verified.
Please note that we only process and ship orders Monday through Friday. Orders placed on a weekend, holiday, or after office hours will be processed on the next business day.
After placing an order, the customer will receive an order confirmation via email. If there are any discrepancies with your order, please contact Jomashop.com as soon as possible to correct the issue. After the order ships, a shipment tracking number will be provided to the customer via email. To track your package, please refer to the Orders Center. Please note that a login will be required.
For more order processing information, please review the Payment Options section.
Need more help?
Get in touch with our customer service team through any of these options:
- Dial (877) 834-1434 for customer service. Our phone hours are 9:00AM - 6:00PM ET (Monday - Thursday) and 9:00AM - 3:00PM ET on Fridays.
- Visiting our Customer Service center for email support.
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