Select items sold on Jomashop.com may be considered a "Special Order" and subject to a limited return policy. A "Special Order" may be:
- Items that are not currently in our warehouse.
- Items that are not listed on our website and are special ordered from our distributor.
- Any orders with a sale price equal to or greater than $4,000.
Please note that returning Special Orders may result in an 8% restocking fee or final sale policies, unless otherwise agreed upon by our Jomashop.com staff via mail, fax, or email. If you have any further questions or concerns about our Special Orders policy, please don't hesitate to reach out to us. We're here to help!
Need more help?
Get in touch with our customer service team through any of these options:
- Dial (877) 834-1434 for customer service. Our phone hours are 9:00AM - 6:00PM ET (Monday - Thursday) and 9:00AM - 3:00PM ET on Fridays.
- Engaging in live chat with our team via this link
- Visiting our Customer Service center for email support.