Order Processing

Orders received before 1:30 PM Eastern Standard Time will be processed within the same business day, provided that the goods are in stock and customer identification is verified. To ensure that orders placed online before 1:30 PM EST will ship the same day, please review our “Payment Options & Information” section below and double check product availability with Jomashop.com's customer service. We only ship orders Monday to Friday, orders placed on a weekend, holiday, or after office hours will be processed the next business day.

After placing an order, the customer will receive an order confirmation via email. If there are any discrepancies with your order, please contact Jomashop.com as soon as possible to correct the issue. After the order ships, a shipment tracking number will be provided to the customer via email. To track your package, please refer to the Orders Center. Please note that a login will be required.

For more order processing information, please review the Payment Options section.

Need help?

Contact a member of our customer service team by:

• Calling us at (877) 834-1434
• Live chat with our team here
• Visiting our Customer Service center