How to change/reset my password
If you have attempted to log in several times and were unsuccessful please visit the I cannot log in/sign in article
If you still cannot log in here are the instructions on how to reset your password:
- On the black bar on top click on My Account
- Under the Registered Customers section on the Log In and Register page click on the Forgot your password? link underneath the email address field
- Enter your email address in the Email Address field
- Click on Send Mail
- If you have an associated account with Jomashop, you will then receive an email to reset the password (to the email you entered)
- If you do not receive the reset your password email:
- Please check that the correct email was entered
- Please check the Spam/Junk mail folder in your email
- If you still did not receive the reset a password email after an hour of attempting to reset the password, please contact customer service below
- If you do not receive the reset your password email:
- After receiving the email, click on the link to reset your password in the email (this should open up a window in your browser)
- You have now been redirected to the Reset a Password page. Please enter your New Password, then confirm your new password in the password fields below
- You should now be redirected to the Log In or Register page. Please attempt to Log In again -> click here to sign into Jomashop
Need help?
Contact a member of our customer service team by:
- Calling us at (877) 834-1434
- Live chat with our team here
- Visiting our Customer Service center