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How to change/reset my password

If you have attempted to log in several times and were unsuccessful please visit the I cannot log in/sign in article

If you still cannot log in here are the instructions on how to reset your password:

  1. On the black bar on top click on My Account
  2. Under the Registered Customers section on the Log In and Register page click on the Forgot your password? link underneath the email address field
  3. Enter your email address in the Email Address field
  4. Click on Send Mail
  5. If you have an associated account with Jomashop, you will then receive an email to reset the password (to the email you entered) 
    • If you do not receive the reset your password email:
      1. Please check that the correct email was entered
      2. Please check the Spam/Junk mail folder in your email
      3. If you still did not receive the reset a password email after an hour of attempting to reset the password, please contact customer service below
  6. After receiving the email, click on the link to reset your password in the email (this should open up a window in your browser)
  7. You have now been redirected to the Reset a Password page. Please enter your New Password, then confirm your new password in the password fields below
  8. You should now be redirected to the Log In or Register page. Please attempt to Log In again -> click here to sign into Jomashop

Need help?

Contact a member of our customer service team by: