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Product Warranty

Jomashop warranties are now automatically registered when you purchase a watch, manufacturer warranties (companies listed below) may still require manual warranty registration.

Jomashop.com will service every brand name watch sold on our website for a period of 1 to 5 years after purchase (see chart for exceptions). Watches that have symptoms of abnormally gaining time, losing time, or not keeping proper time will be serviced under our warranty program. Our warranty does not cover "external damage" to the product.

What's Covered:

The warranty applies to the following:

What's Not Covered:

The Jomashop.com warranty does not cover any damage resulting from, water/moisture damage. Additionally, the warranty does not cover any damage to the watch case, crystal/glass, watch bracelet/band, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch. Damage which occurs due to having the watch serviced by a third party, nulls and voids the warranty from Jomashop.com.

This limited warranty does not cover any damage if there is evidence of excessive wear and tear, or if used under conditions which exceed the watch manufacturer’s water resistance guidelines. Consequential and incidental damages are not recoverable under this warranty or any implied warranties.

The Fine Print:

Jomashop.com will repair or replace the product at our discretion, including the cost of all parts and labor during the warranty period.

Jomashop.com disclaims any liability for consequential or incidental damages for breach of written or implied warranty of this product, including merchantability or fitness for a particular purpose.

This warranty gives you specific legal rights and you may have other rights that vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.


Warranty Length of New Watches by Brand:


Accutron -  Manufacturers Guarantee

 

This timepiece is warranted only to the original owner for 5 years from date of purchase. The warranty only comes into effect if the warranty card is fully and correctly completed by an Authorized dealer at the time of purchase and/or you provide original proof of purchase. 


Do not open the case back of your timepiece under any circumstances. Consult the store where you purchased your timepiece or an authorized service center when service is required. All parts of this timepiece, except for the strap, are to be repaired only at an authorized service center because special technologies and equipment are required to perform repairs, inspections and adjustments. Please refer to the Service Center section of our website for instructions on how to send your timepiece to an authorized service center.



Adee Kaye - Manufacturers Guarantee

 

Certified that your Adee Kaye watch is guaranteed against manufacturing defects for three years from the date of purchase. To qualify for service under the guarantee, you must present your watch together with proof of purchase. The warranty does not cover accidental damage to glass, bracelet, strap, battery, case as well as negligent use and willful tampering of the watch. $17.95 shipping and handling is required (shipping cost may change without prior notice).


Returns, Replacements or Repairs must be coordinated with the Adee Kaye team at tel. no. 1-213-688-1179.


Please send watches to:
NISIMOV WATCH CO., INC.
Attn: Adee Kaye Service Dept.
643 S. Olive Street, Suite 200
Los Angeles, CA 90014


For more information, please email:
sales@nisimovwatch.com

 

 

Akribos XXIV - Manufacturers Guarantee

 

The manufacturer declares that all Akribos XXIV watches are covered by an international warranty against any manufacturing defect that will be honored by the date of purchase of the watch. Akribos XXIV will within 24 months from the date of the purchase, repair or replace (at Akribos XXIV option) the movement of this timepiece free of charge if such movement proves to be defective in material workmanship under normal use. For quartz watches, the battery is covered by the warranty for a period of one year from the date of purchase.


This warranty does not cover the watchcase, watch bracelet, strap, crystals or normal wear. This warranty will be void if the watch has been mishandled or used under extraordinary conditions. Unless the watch is labeled as “water resistant” this warranty will also be void if the watch has been submerged in water.


This international warranty shall only be valid if the watch has been purchased from a reseller authorized by Akribos XXIV.


The warranty card must be presented together with the watch to an authorized Akribos XXIV service center for all in-warranty servicing. Any work performed on an Akribos watch by an unauthorized person or entity shall automatically render this international warranty null and void.


All Akribos XXIV watches are accompanied with directions for use including recommendations of care and maintenance that should be followed. Any damage resulting from improper use or mistreatment of the watch is not covered under the 2-year warranty.


The terms of this international warranty do not in any way restrict or otherwise affect any possible statutory rights which the consumer may be entitled by law in the country of purchase.


If your watch should require service during the period of warranty, please send it along with a copy of your original bill of purchase and check in the amount of $15 to cover the cost of shipping and handling.


You can register your warranty online at:
Akribos XXIV
AKRIBOS XXIV
4014 1st Ave #601
Brooklyn NY, 11232
1-718-437-8723

 

 

August Steiner- Manufacturers Guarantee

 

August Steiner, within 12 months from the date of purchase, will repair or replace (at August Steiner option), the movement of this timepiece free of charge if such movement proved to be defective in material or workmanship under normal use. This warranty does not cover the watch case, watch bracelet, straps, crystals, battery or normal wear. The warranty will be void if the watch has been mishandled or used under extraordinary conditions. Unless this watch has been labeled as “water resistant” this warranty will also be void if the watch has been submerged in water.


Please send the item prepaid*, with your purchase receipt and a brief description of the work requested and a check for $10 to cover costs of shipping and handling to:


August Steiner Repair Center
4014 1st Ave #601
Brooklyn NY, 11232
1-718-663-3990
*August Steiner recommends you purchase insurance (with signature required) your item. This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

 

 

Bertha - Manufacturers Guarantee

 

1-Year Limited Warranty - warranted against breakage or malfunction under normal use, due to defects in material or workmanship, to the original consumer / purchaser. This 1-year limited warranty includes all components of the movement and the case. This warranty does not extend to the finish, crystal, battery, bracelet, or strap / band.


2-Year Extended Warranty - Quartz / Automatic Movement - The internal components and quartz / automatic movement in all watches are warranted up to two years, against breakage or malfunction under normal use, due to defects in material or workmanship, to the original consumer / purchaser. The extended warranty covers the movement only, against any fault in normal operation, that is not the result of an expired battery, water intrusion, impact, or improper use.

 

 

Breed - Manufacturers Guarantee

 

1-Year Limited Warranty - warranted against breakage or malfunction under normal use, due to defects in material or workmanship, to the original consumer / purchaser. This 1-year limited warranty includes all components of the movement and the case. This warranty does not extend to the finish, crystal, battery, bracelet, or strap / band.


2-Year Extended Warranty - Quartz / Automatic Movement - The internal components and quartz / automatic movement in all watches are warranted up to two years, against breakage or malfunction under normal use, due to defects in material or workmanship, to the original consumer / purchaser. The extended warranty covers the movement only, against any fault in normal operation, that is not the result of an expired battery, water intrusion, impact, or improper use.

 


Brera - Manufacturers Guarantee

 

Your BRERA watch is warranted against defects in materials and workmanship by BRERA under the terms and conditions of this warranty for a period of two (2) years from the original date of purchase. This warranty only covers the following components: the watch movement, hands and dial.


Should a covered component be defective in materials or workmanship during the warranty period under normal use, it will be repaired or the watch will be replaced (at the sole discretion of the service center) free of repair charges. A copy of the receipt or completed, dated, stamped and signed BRERA International Warranty card is required for proof of purchase. A $14.95 return shipping and handling fee will apply to all warranty service in the US. International warranty shipping and handling fees may vary.


This warranty is void if the watch has been damaged by accident, negligence, unauthorized service or other factors not due to defects in materials or workmanship. In case of replacement, BRERA cannot guarantee that you will receive the same model watch. If your watch is not available, a watch of equal value or similar appearance will be provided.


*IMPORTANT NOTE: Using the chronograph function for more than 30 minutes per day will significantly reduce the life of the battery of your quartz movement.
Please visit the link for further information on our warranty.

 

 

Burgi- Manufacturers Guarantee

 

Burgi, within 24 months from the date of purchase, will repair or replace (at Burgi’s option), the movement of this timepiece free of charge if such movement proves to be defective in material or workmanship under normal use. This warranty does not cover the watch case, watch bracelet, straps, crystals, battery or normal wear. The warranty will be void if the watch has been mishandled or used under extraordinary conditions. Unless this watch has been labeled as “water resistant”, this warranty will also be void if the watch has been submerged in water.


Please send the item prepaid*, with your purchase receipt and a brief description of the work requested and a check for $10 to cover costs of shipping and handling to:
Burgi Repair Center
4014 1st Ave #601
Brooklyn NY, 11232
1-718-663-3990
*Burgi recommends you purchase insurance (with signature required) your item. This warranty gives you specific legal rights. You may also have other rights that vary from state to state.


 

Calibre - Manufacturers Guarantee

 

All warranty service will be provided by the Gevril Group Service Center.  The GEVRIL warranty is guaranteed for a period of 2 years from the date of purchase, only if proof of purchase can be provided.


 If work is done under the warranty, the GEVRIL service center may charge for postage and insurance. Services are also available for a charge after the warranty period has expired.


Please wrap the watch securely and clearly print your name and return address on the package. In addition, provide contact information and include written explanation of the problem(s) you are experiencing. Always purchase insurance your watch when using the mail. Do not include paperwork or gift box in your shipment. Postage, insurance, and shipping incurred in sending the watch for service are the owner's responsibility.


The battery is guaranteed for 1 year. The warranty does not cover leather straps. Warranty covers manufacturing defects only and does not include maintenance.
 Maintenance shall include changing of batteries outside the 1 year warranty period, ensuring water resistance and all other services other than replacement of defective warranty parts.


Warranty work and maintenance must be done by an official GEVRIL service center. Work performed by anyone other than an official GEVRIL service center renders this warranty void.


GEVRIL will not provide any warranty service for:
  * Normal wear and tear due to normal use (for example, scratched on the metallic surface).
  * Damage while in the possession of the consumer, not resulting from a manufacturing defect (including, but not limited to improper care and improper storage of the watch).
  * Damage caused by tampering with, opening the watch, or other than normal or reasonable use.
  * Damage caused by repairs or alterations performed anywhere other than an authorized GEVRIL Service Center.
  * Due to theft or loss.
  * Damage caused by natural causes beyond the control of GEVRIL.
 Please email watchrepair@gevrilgroup.com to get started or call 845-425-9882 for assistance.

 

 

Crayo - Manufacturers Guarantee

 

1-Year Limited Warranty - warranted against breakage or malfunction under normal use, due to defects in material or workmanship, to the original consumer / purchaser. This 1-year limited warranty includes all components of the movement and the case. This warranty does not extend to the finish, crystal, battery, bracelet, or strap / band.


2-Year Extended Warranty - Quartz / Automatic Movement - The internal components and quartz / automatic movement in all watches are warranted up to two years, against breakage or malfunction under normal use, due to defects in material or workmanship, to the original consumer / purchaser. The extended warranty covers the movement only, against any fault in normal operation, that is not the result of an expired battery, water intrusion, impact, or improper use.

https://crayowatches.com/pages/warranty

 

 

Croton - Manufacturers Guarantee

 

Should your watch need to be repaired, you may send your watch to our Customer Service Department.  Please make sure that you pack the watch securely and include a note with your name, address, phone number, e-mail address as well as the nature of the problem that you are experiencing.  In addition, please include a check or money order to Croton Watch Company, in the amount of $19.95 (for shipping, handling and insurance).  If you would like to use a credit card for this fee, please contact our Customer Service Department. Also, all returns must be shipped with either registered mail or with a trackable carrier such as UPS or Fedex. Sending with regular mail will result in the package being refused by the warehouse.

https://www.crotonwatch.com/pages/warranty

 

 

Deep Blue - Manufacturers Guarantee

 

Deep Blue Watches offers a 1-year warranty for all watches purchased on our website. This warranty covers defective materials and manufacturing defects. Our warranty is only valid for the first year and to the original owner, with a valid proof of purchase.


If the watch is beyond repair, or parts are not available, Deep Blue Watches may offer a replacement of comparable value at the purchased price. Any remaining warranty will apply to the replacement unit.


Only the watch movement, hands and dial are the covered components during the warranty period. Repairs for other parts may be possible with a specific fee to be determined by the repair team. If the parts are defective in terms of the material used or craftsmanship, we can choose if the mentioned parts above will be repaired or replaced.


Please note that shipping the watch to our NY location is the responsibility of the customer and a $19.95 return shipping fee will be charged to all warranty services.


We highly recommend using a shipping service that is insured and requires a signature upon delivery, as we will not be responsible for packages that were not physically signed for by a member of our team.


  WARRANTY EXCLUSIONS

• Damage to the battery compartment, case, crystal, strap and buckle or bracelet, and crown

• Damage resulting from improper handling, lack of care, accidents, or normal wear and tear

• Water damage due to negligence (example: crown not fully screwed in, etc.)

• Moisture damage due to use in a hot tub, sauna or any other heat/steam related extreme temperature environments

• Case back opened / repairs made within the warranty period by a third-party

• Loss, theft, accidents (nicks, dents, shocks, blows, crushing, etc.), drops or natural disasters and calamities

For repairs not covered by the warranty or for any other reasons, the minimum service fee is $50.00. This does not include the return shipping and handling fee.

https://www.deepbluewatches.com/warranty-information.html


 

Earth  - Manufacturers Guarantee


1-Year Limited Warranty - warranted against breakage or malfunction under normal use, due to defects in material or workmanship, to the original consumer / purchaser. This 1-year limited warranty includes all components of the movement and the case. This warranty does not extend to the finish, crystal, battery, bracelet, or strap / band.

 

2-Year Extended Warranty - Quartz / Automatic Movement - The internal components and quartz / automatic movement in all watches are warranted up to two years, against breakage or malfunction under normal use, due to defects in material or workmanship, to the original consumer / purchaser. The extended warranty covers the movement only, against any fault in normal operation, that is not the result of an expired battery, water intrusion, impact, or improper use.

https://earthwoodgoods.com/pages/watches-warranty


 

Elevon - Manufacturers Guarantee


1-Year Limited Warranty - warranted against breakage or malfunction under normal use, due to defects in material or workmanship, to the original consumer / purchaser. This 1-year limited warranty includes all components of the movement and the case. This warranty does not extend to the finish, crystal, battery, bracelet, or strap / band.

 

2-Year Extended Warranty - Quartz / Automatic Movement - The internal components and quartz / automatic movement in all watches are warranted up to two years, against breakage or malfunction under normal use, due to defects in material or workmanship, to the original consumer / purchaser. The extended warranty covers the movement only, against any fault in normal operation, that is not the result of an expired battery, water intrusion, impact, or improper use.

https://elevonwatches.com/pages/warranty



Empress - Manufacturers Guarantee

 

1-Year Limited Warranty - warranted against breakage or malfunction under normal use, due to defects in material or workmanship, to the original consumer / purchaser. This 1-year limited warranty includes all components of the movement and the case. This warranty does not extend to the finish, crystal, battery, bracelet, or strap / band.

 

2-Year Extended Warranty - Quartz / Automatic Movement - The internal components and quartz / automatic movement in all watches are warranted up to two years, against breakage or malfunction under normal use, due to defects in material or workmanship, to the original consumer / purchaser. The extended warranty covers the movement only, against any fault in normal operation, that is not the result of an expired battery, water intrusion, impact, or improper use.

https://empresswatches.com/pages/warranty

 

Ferre Milano - Manufacturers Guarantee


Your new watch is covered by a two-year manufacturer’s warranty that protects against manufacturing defects.


What Your Watch Warranty Covers
Watch warranty repairs cover manufacturing defects only and do not include regular preventative maintenance. During your warranty period, your watch will be repaired free of charge at Ferre Milano's authorized repair center by one of our expert watchmakers if there is a manufacturing problem.
 
In order for your warranty to be honored, your watch must have been purchased from an authorized dealer and you must supply us with your proof of purchase. We can verify for you that the dealer you’re considering purchasing from is indeed authorized.
 
Your watch will be professionally repaired within a reasonable time, depending on the nature of the problem. You must understand however that watch repairs are time-consuming and done completely by hand. Our watchmakers must have sufficient time to correct your problem.

https://ferremilano.com/pages/warranty



GEVRIL - Manufacturers Guarantee

 

The GEVRIL warranty is guaranteed for a period of 2 years from the date of purchase, only if proof of purchase can be provided.


If work is done under the warranty, the GEVRIL service center may charge for postage and insurance. Services are also available for a charge after the warranty period has expired.


Please wrap the watch securely and clearly print your name and return address on the package. In addition, provide contact information and include written explanation of the problem(s) you are experiencing. Always purchase insurance your watch when using the mail. Do not include paperwork or gift box in your shipment. Postage, insurance, and shipping incurred in sending the watch for service are the owner's responsibility.


The battery is guaranteed for 1 year. The warranty does not cover leather straps. Warranty covers manufacturing defects only and does not include maintenance.


Maintenance shall include changing of batteries outside the 1 year warranty period, ensuring water resistance and all other services other than replacement of defective warranty parts.


Warranty work and maintenance must be done by an official GEVRIL service center. Work performed by anyone other than an official GEVRIL service center renders this warranty void.
Please email watchrepair@gevrilgroup.com to get started or call 845-425-9882 for assistance.

https://www.gevril.com/pages/watch-repair-shop-and-customer-service-center

 

GEVRIL will not provide any warranty service for:
* Normal wear and tear due to normal use (for example, scratched on the metallic surface).
* Damage while in the possession of the consumer, not resulting from a manufacturing defect (including, but not limited to improper care and improper storage of the watch).
* Damage caused by tampering with, opening the watch, or other than normal or reasonable use.
* Damage caused by repairs or alterations performed anywhere other than an authorized GEVRIL Service Center.
* Due to theft or loss.
* Damage caused by natural causes beyond the control of GEVRIL.

 


Giordano - Manufacturers Guarantee 


The present GIORDANO TIMEWEAR International Warranty applies to watches sold or presented for warranty service in any country.
Your GIORDANO TIMEWEAR watch is guaranteed against any manufacturing defect for a period of twenty-four (24) months from the date of purchase (the “Guarantee Period”) subject to the following conditions.

 

In order to benefit from your GIORDANO TIMEWEAR International Warranty, you will be required to present to any GIORDANO TIMEWEAR Boutique, GIORDANO TIMEWEAR Authorized Retailer or GIORDANO TIMEWEAR Authorized After-Sales Service Center, the proof of purchase and comply with registration requirements before receiving warranty service.

 

EXCLUSIONS AND LIMITATIONS

- Your GIORDANO TIMEWEAR International Warranty does not cover, notably:
- Defects and damages resulting from misuse or negligence, or from accident,
- Battery, case, crystal, strap, or bracelet
- Defects and damages caused by improper use, alterations, tampering, dismantling or unauthorized modifications or repairs,
- Water damage unless marked water-resistant

https://giordanotimewear.com/pages/warranty-policy



Glycine - Manufacturers Guarantee 

 

International Watch Service Center
 9298 South 500 West
 Sandy, UT 84070
 800-463-6816
repairs@IWSCwatchrepair.com

 

Glycine Warranty Policy

 

 

Heritor - Manufacturers Guarantee

 

This 2 Year Limited Warranty includes all components and craftsmanship of the movement and watchcase. The warranty will become null and void if the timepiece is misused, abused, tampered with or taken apart, or if the timepiece is repaired by anyone other than an authorized dealer or warranty will be void. The warranty is not extended to the watch strap, bracelet, finish, crystal, crown or battery. The warranty does not cover any incidental, consequential or special damage arising from any or all uses of the watch.


If you have a Heritor Watch that is in need of repair, please send your watch to the following address:
Heritor Watch Service Center
3160 Haggerty Rd, Suite K
West Bloomfield, MI, 48323 U.S.A.


When sending your watch, please pack it carefully and securely. Be sure to include:
Your name
Mailing address (street, city, state, zip code)
Preferred phone number (with area code)
Email address (To help expedite your repair)
Proof of purchase
A check or money order made payable to RESULTCO, in the amount of $10.00 to cover the cost of return shipping and handling.
A note explaining the nature of the problem.


When shipping, it's recommended that you purchase insurance for your watch against damage, theft or loss. Heritor is not responsible for damage, theft or loss during shipping. NOTE: PLEASE DO NOT SEND WATCH BOXES.
For Product Registration, please click here.

 

 

Invicta - Manufacturers Guarantee

 

9298 South 500 West
Sandy, UT 84070
1-800-327-7682
invicta@iwscwatchrepair.com
Invicta Warranty Information:
Invicta Warranty Policy

 

 

JBW - Manufacturers Guarantee

 

All JBW watches come with a one-year international warranty. This warranty covers any manufacturer defects of the watch movement.


Register your serial number here.


Ship your repairs to:
JBW Repair Services
500 Enterprise Drive, Suite 500
Flower Mound, TX 75028
If you need further assistance, please email repairs@jbw.com

 

 

Joshua & Sons Centers - Manufacturers Guarantee

 

The manufacturer, Joshua & Sons Watches, LLC, declares that all Joshua & Sons watches are covered by an international warranty against any manufacturing defect and will be honored by all authorized Joshua & Sons Centers. The Joshua & Sons warranty is valid for a period of one year from the date of purchase from an authorized reseller. Joshua & Sons will, within 12 months from the date of purchase repair or replace (at Joshua & Sons option) the watch. For quartz watches the battery is covered by warranty for a period of one year from the date of purchase.


This warranty will be void if the watch has been mishandled or used under extraordinary conditions. Unless the watch is labeled as “water resistant”, the warranty will also be void if the watch has been submerged in water.  This international warranty shall only be valid if the watch has been purchased from a reseller authorized by Joshua & Sons.


This warranty card must be presented together with the watch to an authorized Joshua & Sons Service Center for all in-warranty servicing. Any work performed on a Joshua & Sons watch by an unauthorized person or entity shall automatically render this international warranty null and void.


All Joshua & Sons watches are accompanied with directions for use including recommended of care and maintenance that should be followed. Any damage resulting from improper use or mistreatment of the watch is not covered under this 1-year warranty. The terms of this international warrant do not in any way restrict or otherwise affect any possible statutory rights to which the consumer may be entitled by law in the country of purchase.


If your watch should requires service during the period of warranty please send it along with a copy of your original bill of purchase and check in the amount of $15 to cover the cost of shipping and handling to:
 Joshua & Sons Watches, LLC
 4014 1st Ave #601
 Brooklyn NY, 11232
 1-718-437-8723
customerservice@jswatches.com

 

 

Mathey-Tissot - Manufacturers Guarantee

 

Mathey-Tissot will manufacture directly from Switzerland.  All after sale service can be directed to:

SWP SWISS WATCH PARTNERS SA

7, Avenue Krieg

1208 GENEVE

SWITZERLAND

Phone number: +41227326242

Mail: info@matheytissot.com

 

 

Morphic - Manufacturers Guarantee

 

1-year limited warranty: The warranty will become null and void if the timepiece is misused, abused, tampered with or taken apart, or if the timepiece is repaired by anyone other than an authorized dealer. The warranty is not extended to the watch strap, bracelet, finish, crystal, crown or battery. The warranty does not cover any incidental, consequential or special damage arising from any or all uses of the watch.


The 2 years extended warranty covers the quartz movement and internal components, for all MORPHIC watches.
1. Any movement that ceases normal operation or does not maintain accurate timekeeping.
2. Detached components (hands, indicators, dial decorations, etc.) – not caused by impact.
3. Winding stem and/or crown breakage or detachment.
Note: The 1-year and 2-year extended warranties do not cover water intrusion damages that result from improper use.


Please send your watch to the following address:
MORPHIC Watch Service Center
3160 Haggerty Rd, Suite K
West Bloomfield, MI, 48323 U.S.A.

 

 

ONISS - Manufacturers Guarantee

 

Certified that your ONISS watch is guaranteed against manufacturing defects for three years from the date of purchase. To qualify for service under the guarantee, you must present your watch together with proof of purchase. The warranty does not cover accidental damage to glass, bracelet, strap, battery, or the case as well as negligent use and willful tampering to the watch. Shipping and handling is required: $18.95 (within the U.S.) AND $49.00 (outside the U.S).


Returns, Replacements or Repairs must be coordinated with the ONISS team at tel. no. 1-213-688-1179.


 Please send watches to:
 ONISS Watch Service Dept.
 643 S. Olive Street, Suite 200
 Los Angeles, CA 90014
 For more information, please email:
sales@nisimovwatch.com

 

 

S Coifman Horological Instruments - Manufacturers Guarantee

 

Send your watches to:
 International Watch Service Center (IWSC)
 9298 S 500 West,
 Sandy, UT 84070

 1-800-463-6816
 scoifman@iwscwatchrepair.com
  
S Coifman Warranty Policy

 

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