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Returns & Exchanges Policy

If you are not satisfied with your purchase, you may exchange or return it for a refund within 30 days from shipping from our warehouse (excluding shipping and handling charges) Note: you may exchange or return it for a refund within 14 days from delivery for pre-owned items. It is subject to a Return Merchandise Authorization from Jomashop.com. The cost of shipping will be deducted from your total refund. You can request an RMA (Return Merchandise Authorization) number by going to the Return Center or by calling Jomashop.com. Some items on Jomashop.com may be considered special items and may have a limited return policy (please see the Special Orders section below). All purchases, accessories, serial-numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees.
All returned or exchanged items must be:

ANY SIGNS OF WEAR OR REMOVAL OF PARTS WILL RESULT IN REFUSAL OF YOUR RETURN.

If there are any noticeable discrepancies or damages when recieving your purchase, or if the wrong item was delivered, please refer to the What to do if there is a discrepancy with your order.

To return an item, visit the Returns Center here

Special Orders

Select items sold on Jomashop.com may be considered a "Special Order" and subject to a limited return policy. A "Special Order" may be: 


The return of these items/orders will have a restocking fee of 8% or final sale policies unless otherwise agreed by the Jomashop.com staff via mail, fax, or e-mail.

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Contact a member of our customer service team by: